2023 Guide to Online Ordering Systems for Restaurants

Online ordering

The restaurant industry has been undergoing a transformation in recent years, with a significant shift towards digital ordering systems.

As technology advances and consumer behavior changes, online ordering systems for restaurants have become a necessity. These systems allow customers to place orders directly from their mobile devices and restaurants to streamline their ordering process and improve efficiency.

In this guide, we’ll discuss the advantages of online ordering for restaurants and provide an overview of the different types of systems available in 2023.

Benefits of Online Ordering Systems for Restaurants

Increased Revenue: Online ordering systems can help restaurants increase their revenue by making it easier for customers to order food.

With the rise of mobile ordering, customers are more likely to order from restaurants that offer online ordering.

Improved Efficiency: Online ordering systems allow restaurants to simplify their operations by automating the ordering process. This means that staff will spend less time taking orders over the phone or in person and more time preparing food & serving customers.

Additionally, online ordering systems can help reduce errors by eliminating miscommunication between customers and staff.

Enhanced Customer Experience: Online ordering systems offer customers a convenient and hassle-free method to order food.

Customers can place orders from their mobile devices and receive real-time updates on their food order status. This improves the overall customer experience and can lead to increased loyalty and repeat business.

Types of Online Ordering Systems

Third-Party Platforms: Third-party platforms such as GrubHub, Uber Eats, and DoorDash have become increasingly popular in recent years.

These platforms allow restaurants to list their menus on the platform, and customers can place orders directly through the platform. While these platforms can help restaurants reach new customers, they typically charge a commission fee of 15-30% per order, which can eat into profit margins.

In-House Ordering Systems: In-house ordering systems are built and managed by the restaurant itself. These systems can be integrated with a restaurant’s website or mobile app and allow customers to place orders directly with the restaurant.

In-house systems can be customized to meet the specific needs of the restaurant and do not require a commission fee to be paid to a third-party platform.

Hybrid Systems: Hybrid systems combine the best of both worlds by allowing restaurants to list their menus on a third-party platform while also offering in-house ordering through their own website or app.

This will allow restaurants to reach a larger customer base through the third-party platform while also maintaining control over the ordering process and avoiding commission fees.

a person using mobile phone

Choosing the Right Online Ordering System

When choosing an online ordering system for your restaurant, there are several factors to consider. These include:


Look for an online ordering system for restaurants that fits within your budget & offers transparent pricing.


Ensure that the system can integrate with your existing POS and other software systems.


Choose a system that can be tailored to your restaurant’s specific needs and branding.


The system should be easy for both you and your customers to use, with a simple interface and intuitive navigation.

Mobile Compatibility

Make sure the system is mobile-friendly, as many customers will be placing orders from their smartphones.

Order Management

Look for a system that can efficiently manage orders, track inventory, and provide real-time analytics.

Customer Support

Ensure that the provider offers reliable customer support and assistance when needed.

Improve Your Restaurant’s Operations and Provide a Better Customer Experience

As the restaurant industry continues to evolve, online ordering systems have become a crucial tool for success.

By understanding the various options available and choosing the right system for their unique needs, restaurant owners can streamline operations, increase revenue, and provide a better customer experience.

With the right online ordering system in place, restaurants can thrive in the ever-changing landscape of the food industry.

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